Online payment - race of new technologies

A survey by SAPO - a multi-channel sales and management platform - on 15,000 sellers nationwide in 2023 revealed that up to 43.8% accepted payments via bank transfer, with 15.3% using VietQR codes.

Banks are also offering various supporting programmes to sellers like creating a QR code for quick money transfer and gifting a QR-code display board to each store, SAPO said.

At the same time, they have cooperated with software partners to introduce other useful functions and launch programmes to stimulus cashless payments.

According to the National Payment Corporation of Vietnam (Napas), in the third quarter of 2023, payments via VietQR codes doubled to more than 100 million transactions per month. On the Payoo system, payments via QR codes also increased 6% in volume and 30% in value quarter-to-quarter.

This payment method has already been used for utilities bill payment (electricity, water, TV and internet services, school and hospital fees), with the number of transactions up 2.6-fold from the previous quarter.

Paying via QR codes is welcomed by both the young and the senior, Napas said, adding that the service fee is more competitive than others such as card payment, making it more preferable to sellers, especially small retailers.

Dang Tuyet Dung, Vietnam and Laos country manager of Visa, the world's leader in digital payments, said Vietnam has quickly adapted to digital payments, citing statistics showing that last year, 66% of consumers used online card payments, while 70% used online or in-app mobile wallet payments, a dramatic increase from 61% in 2022.

This means a lucrative opportunity for providers of online payment services. They are now trying to increase the security of this payment method by applying advanced technologies like biometric authentication (fingerprint or palm scanning, face recognition, and heartbeat analysis).

Cutting-edge technologies are also expected to boost the choice of QR payments for convenient and error-free transactions. Activating the payment process via voice is predicted to see a rise as well when AI technologies are better implemented on smartphones.

Vietnam is trying to approach state-of-the-art technologies in cashless payments in order to boost the development of its digital economy and satisfy socio-economic development requirements in general.

(Source: VNA)